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שאלות נפוצות

  • How do I place an order on the website?
    The ordering process on our website is simple and user-friendly: Choose the product you want to purchase - browse the different categories or use the search box to find the right product for you. Add the product to the shopping cart - click the 'Add to Cart' button next to each product. Go to the shopping cart - check the products you have chosen, and if necessary, change the quantity of products. Continue to the payment process - click on 'Pay' and fill in your payment and shipping details. Confirm the order - check and verify your order details and click on 'Make an order' to finish the process. After placing the order, you will receive a confirmation email with all the details relevant to your order. We are here to help with any questions or problems, contact our customer service for support.
  • Is it possible to change an order after it has been placed?
    Yes, you can change an order as long as the shipment has not started. If you want to make a change to an order that has already been placed, please contact us as soon as possible. We will be happy to assist and update the order according to your request, to ensure that you receive the products that suit your needs. We understand that sometimes it is necessary to make changes after placing the order and we will do our best to adapt the order to your requirements. Please contact us via the website, email or phone and we will handle your request quickly.
  • How can I cancel an order?
    To cancel an order, please contact our customer service as soon as possible. You can cancel an order until the stage when the shipment has not left our warehouse. In case the order has already been sent, we will try to help in any possible way to handle your request. To receive fast and efficient service, when you contact us to cancel an order, please have your order number ready. This will help us locate your order quickly and process your request. We understand that plans may change and we will do our best to adapt our operations to your needs, in accordance with our returns and cancellations policy.
  • What are your shipping options?
    At Orlon, we offer two convenient options for receiving your products: 1-Self-collection from our address - you are welcome to come and collect the products you ordered directly from us at the address: Arena Mall, r. Shonit 2, Herzliya Pituach. Please contact us to schedule a pickup time after placing the order. 2-Delivery by a courier company - we offer the option of direct delivery to your home or office via a courier company. Shipping times and cost depend on location and order size. Choosing the delivery option that best suits you ensures that you receive the products conveniently and in the shortest time. For any questions or for more information about shipping options, please contact our customer service.
  • How long does delivery take?
    Usually, an order can be delivered within 3 business days. We understand that sometimes there is a need for an urgent delivery or to coordinate another delivery date. Please do not hesitate to contact us for any special request or to coordinate a delivery time that suits you. Our customer service is available and ready to help to ensure that your experience with Orlon is smooth and pleasant.
  • Can I track my shipment?
    Yes, your shipment can be tracked in several ways: Order status updates - Email Notifications - Making contact by phone on the day of delivery - Customer service - We are committed to ensuring that your shopping and shipping experience is comfortable, clear and transparent.
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