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Frequently asked questions
The ordering process on our website is simple and user-friendly:
Choose the product you want to purchase - browse the different categories or use the search box to find the right product for you.
Add the product to the shopping cart - click the 'Add to Cart' button next to each product.
Go to the shopping cart - check the products you have chosen, and if necessary, change the quantity of products.
Continue to the payment process - click on 'Pay' and fill in your payment and shipping details.
Confirm the order - check and verify your order details and click on 'Make an order' to finish the process.
After placing the order, you will receive a confirmation email with all the details relevant to your order.
We are here to help with any questions or problems, contact our customer service for support.
Yes, you can change an order as long as the shipment has not started. If you want to make a change to an order that has already been placed, please contact us as soon as possible. We will be happy to assist and update the order according to your request, to ensure that you receive the products that suit your needs.
We understand that sometimes it is necessary to make changes after placing the order and we will do our best to adapt the order to your requirements. Please contact us via the website, email or phone and we will handle your request quickly.
To cancel an order, please contact our customer service as soon as possible. You can cancel an order until the stage when the shipment has not left our warehouse. In case the order has already been sent, we will try to help in any possible way to handle your request.
To receive fast and efficient service, when you contact us to cancel an order, please have your order number ready. This will help us locate your order quickly and process your request.
We understand that plans may change and we will do our best to adapt our operations to your needs, in accordance with our returns and cancellations policy.